Frequently Asked Questions

Who is Reflaunt?

Reflaunt is a pioneer in the circular fashion economy, helping brands empower their customers to easily resell their pre-loved designer items. Reflaunt has a global network of leading pre-loved marketplaces and technology that instantly lists pieces across multiple channels, giving you the best chance of seeing your items sold to another customer.

What is the service?

NET-A-PORTER has partnered with Reflaunt so you can resell pre-loved designer items with ease, convenience and flexibility.


Our effortless service allows you to resell your ready-to-wear items, shoes, bags and jewelry and choose how to receive payment once they have sold, whether it be as NET-A-PORTER store credit – with an extra 10% added – or cash via bank transfer.


You can also resell selected bags from pre-approved designer brands for instant store credit before it sells. You will receive the store credit once your item is checked and approved by our expert team.


What can I resell?

You can resell your ready-to-wear items, shoes, bags and jewelry in brand new, excellent or very good condition. Make sure they have been washed or dry-cleaned, and have no holes, marks or significant alterations. The item does not have to be originally purchased from NET-A-PORTER.


Please note, we do not accept the following:

  • Swimwear and beachwear
  • Activewear and bras
  • Lingerie, tights and socks
  • Hair accessories
  • Counterfeit items
  • Handmade pieces or designer items that have been altered
  • Items that have not been acquired legally
  • Items whose sale is contrary to the law
  • Items with a hygiene or health risk
  • Products with offensive imagery


We also reserve the right to remove items that may violate our guidelines. For more information, please refer to our Terms and Conditions.


You can also resell selected bags from pre-approved designer brands for instant store credit. The bag does not have to be originally purchased from NET-A-PORTER. We accept bags in brand new or excellent condition from the following designer brands:

  • Alexander McQueen
  • Balenciaga
  • Bottega Veneta
  • Bvlgari
  • Burberry
  • Cartier
  • Celine
  • Chanel
  • Chloé
  • Dior
  • Fendi
  • Givenchy
  • Gucci
  • Hermès
  • Jacquemus
  • Loewe
  • Louis Vuitton
  • Marc Jacobs
  • Miu Miu
  • Mulberry
  • Off-White
  • Prada
  • Saint Laurent
  • Salvatore Ferragamo
  • Stella McCartney
  • Valentino

How do I determine what condition my item is in?

  • Please refer to the below definitions to determine the condition of your item(s).
  • Brand new: The piece has never been worn or used and is as good as brand new.
  • Excellent: The piece has barely been used or worn and has minimal signs of usage.
  • Very good: The piece has been used or worn and has some signs of wear.
  • Good: The piece has been used or worn and has moderate signs of wear.
  • Moderate: The piece has obvious signs of wear (hard scratches, stains).

Where is the service available?

This service is currently available in the UK and USA. Stay tuned for further updates when we expand to more countries/regions soon.

How does it work?

If you are selling ready-to-wear items, shoes, bags and jewelry, the process is as follows. Please note you need to sell a minimum of three items to use this service. This helps us deliver the best service to you and contributes to a reduction in the amount of CO2 generated by each shipment. Please note that we are constantly monitoring this service and piloting multiple new solutions, that may result in future changes to our service conditions.


  • We pick up
    There’s no need to send your items to us – we will collect them from your home, or you can choose our drop-off service.
  • We do the listing
    Our expert team will look after the photography, product description, pricing and listing of all your items.
  • You are rewarded
    Choose to receive payment as NET-A-PORTER store credit – with an extra 10% added – or as cash via bank transfer.

If you are selling selected bags from one of our pre-approved designers to receive instant NET-A-PORTER store credit, the process is as follows. Please note you can sell one or more bags within this service.


  • Receive a quote
    Upload images and details of your bag and we’ll provide a quote within 48 hours for you to approve.
  • We pick up
    There’s no need to send your items to us – we will collect them from your home, or you can choose our drop-off service.
  • You are rewarded
    Our team of experts will review the bag and once accepted we’ll issue your NET-A-PORTER store credit so you can start shopping.

When will my items be ready to resell?

It usually takes our team of experts 8-12 working days to review, price and photograph your items before they can be listed. We’ll email you once your pieces have arrived and will confirm when they are listed. You can also view and keep track of resell items in your Reflaunt account under My Wardrobe.

Where are my items listed?

When you Reflaunt, you leverage on a trusted platform that connects Net-a-porter with the best partner marketplaces in our network. Through our network you gain access to 50 million second-hand shoppers worldwide. Our partners include HEWI in the UK, Rebelle in Germany, Miinto in the Nordics, Goat in the US and StyleTribute in Asia among many others. Our network of partners is constantly growing to give more visibility to your items.

Can I change my mind about selling an item?

Simply email customerservice@reflaunt.com and confirm the SKU number of the item you no longer wish to resell. The sale will be suspended once you have received a confirmation email and the product will be returned to you within 30 days.


Please note: if the item has been on sale less than 180 days, a returns fee of 15 () per item will be incurred. For more information, please refer to our Terms and Conditions.

How do I know when my items are sold?

Once a sale has been confirmed, we will notify you via email and you will then receive payment via NET-A-PORTER store credit or bank transfer.

Why was my item declined?

Every item is reviewed by our team of experts. If it doesn’t meet our guidelines, we’ll be unable to resell it and we will return it to you. We will charge15 () per item and send it back via our courier DHL. If you’d prefer not to receive it back, we can donate it to a charity at no additional cost. For more information, please refer to our Terms and Conditions.

How do I ship my pre-loved items?

You can choose from the following options:


  • Arrange a complimentary collection by selecting your preferred date, time and address.
  • Schedule a drop-off time at one of our selected drop-off points.

Then place your items in a cardboard box and keep it open for the driver or service point partner to check. You’ll receive an email once your items are listed.

Where do I find my shipping label and shipping instructions?

Your shipping label will be emailed to you within 48 hours from when your resell request has been submitted. Simply click download and view your return instructions.

Can I change my scheduled pick-up?

When you arrange a collection you’ll be asked if you can be flexible with the pick-up time as the driver may arrive up to two hours earlier than your selected time slot. This is to help the driver collect other resell items in your area and reduce our carbon footprint. Please try to avoid making changes where possible. However, if you do need to reschedule, click here up to 48 hours in advance.

Is my item covered against loss or damage?

Please make sure you use the pre-paid label provided – this ensures that the item is insured against loss or damage until it reaches us. If your item is lost in our possession and the loss is confirmed by the courier, we will treat it as sold and pay you its value in store credit, based on the item’s last agreed selling price (where the item has been priced) or based on the item’s estimated purchase price (where the item has not yet been priced). For more information, please refer to our Terms and Conditions.

How is a resell price determined?

Our team of experts review each item and define the price based on a pricing algorithm that takes into consideration market trends, demand and the item’s condition. Before anything is listed, you will receive an email with an estimated net payout for your approval.

What commission fee will I be charged?

We want to ensure you know exactly what you will receive for each of your item sold. We agree on the net pay-out which corresponds to the value you will receive for each item net of all commissions, costs of shipping cost or duties. Once we have agreed on a payout for each of your pieces, our systems will automatically add the commissions of each of the marketplaces (10-18%), which varies from one marketplace to another, the shipping fee and the possible custom duties, this will then translate in the final selling price.

What is the difference between the resell price and the payment I receive?

The resell price covers the commission held by the marketplace that sells the items and Reflaunt’s service fees.

What is the difference between the quote and the payment I receive?

There is no difference between them, as the resale valuation is inclusive of Reflaunt’s service fees.

Can I reduce the resell price to sell faster?

You can decide to reduce the price of a listed item at any time to increase your chances of making a sale. Simply sign in to your Reflaunt account under My Wardrobe to amend the price.

How does the Smart Pricing feature work?

You can select this feature when you first list your items. This allows the sale price to automatically reduce by 15% every 45 days, with a maximum price reduction of 3 x 15%.

How long does it take to receive my payment?

It can take five working days for payment to be issued or store credit to be uploaded after your item has been sold. For bank transfers, please allow a further week for the payment to reach your account.

How do I spend my NET-A-PORTER store credit?

You will receive an email once your NET-A-PORTER store credit is available. Simply sign into your NET-A-PORTER account, add the items to your shopping bag and the credit will be automatically deducted at checkout. Please note: your store credit is valid for 12 months from the date of issue.

Can I transfer my NET-A-PORTER store credit to family or friends?

No, your NET-A-PORTER store credit is non-transferable.

Where can I see my store-credit balance?

Simply sign into your NET-A-PORTER account with your registered email address and password and go to My Account on a laptop or PC. You can also view the store-credit balance on the checkout page when you make a purchase. Your store credit will be issued in the currency of the country your items were picked up or dropped off in. If you wish to shop using your store credit in a different currency, for example to Euros, it may be subject to a currency conversion.

How can I change my Reflaunt profile details?

You can modify your email address and phone number under My Profile. For address changes, select My Address Book. If you need to amend your bank information, you can update this under My Wallet.

I forgot my password.

You can reset your password from the sign-in page here. You will then receive an email with the instructions.

I already have a NET-A-PORTER account. Why do I need to create a new account?

Reflaunt is a partner of NET-A-PORTER, so your account is not linked. To start reselling, you will need to create a Reflaunt account. Please use the same email address as your NET-A-PORTER account when registering with us to ensure your store credit is applied successfully when selected as a payout option.

How do I delete my account?

Please contact our client service team by emailing customerservice@reflaunt.com and a member of the team will be in touch within 72 hours to support your request.

How do I reach your client service team?

Please email and a member of the team will be in touch within 48 hours.