How does it work?

If you are selling ready-to-wear items, shoes, bags and jewelry, the process is as follows. Please note you need to sell a minimum of three items to use this service. This helps us deliver the best service to you and contributes to a reduction in the amount of CO2 generated by each shipment.

Please note that we are constantly monitoring this service and piloting multiple new solutions, that may result in future changes to our service conditions.

1. We offer a complimentary collection of your items

There’s no need to send your items to us – we will collect them from your home, or you can choose our drop-off service.

2. We evaluate and list your items
Our expert team will take care of the photography, pricing and product description of your items. The price of your items are based on an algorithm that takes into consideration market trends, demand and the item’s condition. Once you approve our pricing proposal, we will list your items across our global network of marketplaces simultaneously.

3. You are rewarded
Once your items sell, you will have the choice to receive payment as NET-A-PORTER store credit – with an extra 10% added – or as cash via bank transfer. The amount you receive is the full amount quoted in our pricing proposal.

For selected bags, you have the option to choose an Instant Reward before your item even sell, and receive instantly a store credit to spend on the retailer website.

When will my items be ready to resell?

It usually takes our team of experts 8-12 working days to review, price and photograph your items before they can be listed. We’ll email you once your pieces have arrived and will confirm when they are listed. You can also view and keep track of resell items in your Reflaunt account under My Wardrobe.

Where are my items listed?

Your items are listed across 20+ of the most reputable pre-loved marketplaces, including Videdressing in France, Hardly Ever Worn It in the UK, Rebelle in Germany, Tradesy in the USA, Zalora in Asia, Afound in the Nordic countries, as well as eBay.

Can I change my mind about selling an item?

Simply email customerservice@reflaunt.com and confirm the details of the item you no longer wish to resell. The sale will be suspended once you have received a confirmation email and the product will be returned to you within 30 days.

Please note:a returns fee of £15 per item will be incurred (capped at £45 max). For more information, please refer to our Terms and Conditions.

How do I know when my items are sold?

Once a sale has been confirmed, we will notify you via email and you will then receive payment via NET-A-PORTER store credit or bank transfer.

Why was my item declined?

Every item is reviewed by our team of experts. If it doesn’t meet our guidelines, we’ll be unable to resell it and we will return it to you. We will charge £15 per item (capped at £45 max) and send it back via our courier. If you’d prefer not to receive it back, we can donate it to a charity of your choice at no additional cost or recycle it. For more information, please refer to our Terms and Conditions.